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Code & APK FAQ

Where to get the trial code

by Admin|Published 2019-11-19

Trial code is free. Please register to get it.

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The Subscription Code not working.
Published 2019-11-19

The Subscription Code not working.

There would be some reasons for subscription code not working. Please check as below: 1. Please fill in the code number carefully […]

Why dose the APP not open
Published 2019-11-19

Why dose the APP not open

1.Maybe your box memory dose not enough, please clean cache. 2.Maybe the app version dose not match the code.

After installed the apk, the screen showing nothing, only black, or just some figure appear but without picture, seems disconnecting. how to solve?
Published 2019-11-19

After installed the apk, the screen showing nothing, only black, or just some figure appear but without picture, seems disconnecting. how to solve?

Possibly the problem is apk too old, do please install the latest apk.

What to do with the subscription code?  if device broken or bought new device.
Published 2019-11-19

What to do with the subscription code? if device broken or bought new device.

Do not worried, we will help to transfer the subscription code to your another/new device. Please contact us with below two details: […]

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Q:Donot receive the activation email?

A:Please refesh your email box after 5mins of your registration and check the email box or spam box even. If you still donot get our activation email, please check your email service or change another server like google.

Q:If you not received order email?

A:1. Website login to your account, click my order, you can view your subscription code
2. The subscription code will be sent to your email at once automatically when paid. If not received in 5mins, please check whether in your spam box or contact us directly:

Q:Credit Card payment failed, any other way?

A:(1)Please not use VPN, make sure your Credit Card iussing country is the same as now internet login country.
(2)Do payment by Western Union or AliPay. Please contact.

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